Service Desk Lead

At Enjoy Gaming, we’re a passionate team of industry experts, backed by market specialists and foreign investment. We’re thrilled to create live dealer shows and slots. We’re making our games to provide an even better gaming experience.
Our core values of ownership, communication, and honesty drive everything we do.

Join us and be part of our innovative journey in the gaming world!

We believe that great tech support starts with great people. We’re looking for a Service Desk Lead with a strong focus on soft skills, empathy, and a proactive mindset. You’ll be part of a lean IT team supporting internal users, setting up workstations, troubleshooting software, and ensuring smooth day-to-day operations across macOS, Linux, and Windows environments.

About you:

— Proven experience in service desk environments, ideally in a senior capacity

— Strong interpersonal and communication skills — friendliness is a must! 😊

— Client-oriented mindset with a passion for helping others

— Leadership potential — able to take initiative and guide service desk processes

— Understanding of ticketing systems (e.g., Jira, Zendesk)

— Hands-on experience with installing, troubleshooting, and supporting software on macOS, Linux, and Windows

— Familiarity with modern VPN, access management, and endpoint security software

— Familiarity with Linux and Windows server environments

— Ability to work independently and follow structured processes

— Willingness to learn and grow technical skills over time

— Fluent in English (spoken and written)

Nice to have:

— Experience with OKTA, WARP, CrowdStrike, ManageEngine, ABM, Jamf

Core Responsibilities: 

– Improve and implement service desk processes within the team

– Report to management on service desk plans and status

— Install and configure office software and hardware (PCs, laptops, printers)

— Prepare workstations for new employees and provide onboarding support

— Provide user consultations and basic troubleshooting across macOS, Linux, and Windows

— Perform manual diagnostics and repairs of devices

— Maintain and update ticketing systems (task tracking, time logging)

— Collaborate with other departments to ensure smooth IT operations

What you get in return:
— Competitive Salary: Competitive salary fixed in EUR with yearly performance reviews
— Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
— Corporate Benefits: Psychologist, English-speaking club
— Paid Vacation: 20 working days of paid vacation + 10 days off in lieu, including national holidays
— Paid Sick Leave: 10 working days
— Professional Development: Get reimbursement for professional development courses and training
— Self-Development: Get reimbursement for language courses, sports, massage, or life coaching

Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.

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