Support Specialist

At Enjoy Gaming, we’re a passionate team of industry experts backed by market specialists and foreign investment. We’re thrilled to create live dealer shows and slots, and we’re making our games to provide an even better gaming experience.
Our core values of ownership, communication, and honesty drive everything we do.

Join us and be part of our innovative journey in the gaming world!

We are currently looking for a Support Specialist to join our product team.

What You’ll Be Doing

• Real-Time Monitoring & Detection:

• Monitor live dashboards, logs, game graphics, and chat channels to detect performance issues, crashes, anomalies, or suspicious activity.

• Ensure stable game operations by quickly identifying and prioritizing incidents that may impact the player experience.

• Incident Response & Investigation:

• Respond rapidly to alerts and technical issues, coordinating with internal teams to minimize downtime or disruptions.

• Investigate root causes using logs, player activity, and system metrics; escalate or resolve based on findings.

• Manual Operations & Issue Resolution:

• Handle manual inputs (e.g., round corrections, jackpot results) using Back Office tools and resolve stuck or failed transactions.

• Support dispute resolution by analyzing player activity, validating round outcomes, and identifying suspicious behavior.

• Communication, Escalation & Documentation:

• Liaise with operators and internal departments (e.g., Development, Fraud, Integration) on technical or gameplay-related issues.

• Maintain detailed incident reports and handover notes to ensure smooth shift transitions and operational continuity.

What You Bring

• English proficiency — Intermediate or higher level in both written and spoken communication.

• Strong attention to detail with solid analytical and problem-solving skills to identify and resolve live issues efficiently.

• Basic understanding of game mechanics or previous experience working in the iGaming or online entertainment industry.

• A proactive mindset with a strong sense of ownership and the ability to work both independently and in a team environment.

• Experience in technical support, preferably in a fast-paced or 24/7 operational environment

• Experience using ticketing and collaboration platforms like Jira, Confluence, or similar

• Familiarity with monitoring and incident management tools, such as Grafana, Google Cloud, and Back Office systems.

What you get in return

• Competitive Salary: A fixed salary in EUR with annual performance reviews to recognise your growth.

• Remote Work Option: Enjoy the flexibility and comfort of working remotely.

• Comprehensive Benefits: Includes medical insurance, access to a psychologist, and participation in our English-speaking club.

• Paid Time Off: 20 vacation days + 10 lieu days, plus national holidays.

• Paid Sick Leave: Up to 10 working days per year.

• Professional Development Support: We reimburse courses, training, and certifications to help you grow in your career.

• Self-Development Perks: Reimbursement available for language classes, sports activities, massages, or sessions with a life coach.

Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.